• Security and compliance features: Choose an RMM agent that can automate security and compliance chores, keep an eye out for available patches and updates, and alert you to anomalies that can point to a security issue.

• Supported protocols and integration capabilities: Make sure the RMM tools and PSA software you select is capable of handling security protocols and patches for your web apps and APIs. Additionally, the RMM solution should integrate with the applications you use for functions like maintenance, asset management, ticketing, team communication, client communication, and login authentication.
• Capabilities for self-service: Sometimes a service request is straightforward, but it's not always something you can automate. For instance, if a user needs to restore a file, they can use the RMM agent instead of contacting the IT team. Additionally, it takes one more item off your plate and saves you time and resources.

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